Shipping Policy
✦ Shipping Summary
- Processing time: 1–7 business days
- Delivery time: 5–20 business days depending on shipping option
- Shipping regions: We ship worldwide — see full list below
- Tracking: All orders include tracking links
- Returns: Accepted within 30 days — see Refund Policy
- Contact: contact@puzzloria.com for any shipping questions
Please consider twice before you place the order. If you want to cancel an order please do within 24 business hours BEFORE it is sent out. After it's shipped, we cannot accept the requirement of a refund, especially when lacking shipping resources.
✦ Where We Ship
We deliver puzzle magic to customers around the world! Below you'll find our shipping details for all orders.
✦ Shipping Options
| Service Type | Cost | Delivery Time |
| Economy Shipping | Free for all orders | 12-20 Business Days |
| Priority Insured Shipping | $7.99 flat rate | 7-15 Business Days |
| Express Shipping | $17.99 flat rate | 5-10 Business Days |
✦ Made-to-Order Products
Some of our products are made to order and require custom production. These items are excluded from our standard shipping timeframes.
| Important Information | Details |
| Production Time | Varies depending on the product and manufacturing team workload |
| Handling Time | Begins after production is complete |
| Total Wait Time | Production time + Processing time + Shipping time |
| Estimated Timeline | Provided on the product page for each made-to-order item |
Please check the product description for specific production timeframes before ordering. If you have questions about a made-to-order item, contact us at contact@puzzloria.com before placing your order.
✦ Seasonal Discount Codes
Throughout the year, we offer seasonal discount codes that may provide free shipping on select products. Please note:
| Important Information | Details |
| Expiration | All discount codes have specific expiration dates |
| Announcements | Free shipping promotions are announced on our website and through our newsletter |
| Application | Codes must be applied at checkout to receive the discount |
| Requirements | Some promotional codes may have minimum purchase requirements |
✦ Our Global Puzzle Family
We're proud to ship our puzzles to puzzle enthusiasts in these countries:
| 🇦🇺 Australia | 🇦🇹 Austria | 🇧🇪 Belgium |
| 🇧🇿 Belize | 🇧🇬 Bulgaria | 🇧🇷 Brazil |
| 🇨🇦 Canada | 🇨🇱 Chile | 🇨🇴 Colombia |
| 🇭🇷 Croatia | 🇨🇾 Cyprus | 🇨🇿 Czechia |
| 🇩🇰 Denmark | 🇪🇪 Estonia | 🇫🇮 Finland |
| 🇫🇷 France | 🇩🇪 Germany | 🇬🇷 Greece |
| 🇭🇰 Hong Kong | 🇭🇺 Hungary | 🇮🇪 Ireland |
| 🇮🇱 Israel | 🇮🇹 Italy | 🇯🇵 Japan |
| 🇱🇻 Latvia | 🇱🇹 Lithuania | 🇱🇺 Luxembourg |
| 🇲🇾 Malaysia | 🇲🇽 Mexico | 🇳🇱 Netherlands |
| 🇳🇿 New Zealand | 🇳🇴 Norway | 🇵🇭 Philippines |
| 🇵🇱 Poland | 🇵🇹 Portugal | 🇷🇴 Romania |
| 🇸🇦 Saudi Arabia | 🇸🇬 Singapore | 🇸🇰 Slovakia |
| 🇸🇮 Slovenia | 🇿🇦 South Africa | 🇰🇷 South Korea |
| 🇪🇸 Spain | 🇸🇪 Sweden | 🇨🇭 Switzerland |
| 🇹🇭 Thailand | 🇹🇷 Türkiye | 🇦🇪 UAE |
| 🇬🇧 UK | 🇺🇸 USA | 🇻🇳 Vietnam |
✦ Good To Know
| Important Information | Details |
| Processing Time | We process orders within 1-2 business days after payment |
| Total Wait Time | Processing time + Shipping time |
| Holiday Seasons | May add 3-4 extra days to delivery times |
| Large Orders | May ship in multiple packages for faster delivery |
✦ Tracking Your Order
After ordering, you'll receive:
| Email Type | Information Included |
| Order Confirmation | Complete purchase details and order summary |
| Shipping Notification | Tracking information and estimated delivery date |
To check your shipment status, click Track Your Order in your shipping email or enter your order number on our website. There might be a short delay between shipping and tracking information becoming available. If you can't find your delivery, check around your property or with neighbors before contacting our support team.