Frequently Asked Questions

If you have any questions about our puzzles or your order, you can contact our customer service team via email at contact@puzzloria.com or through our online chat.

For more information, please visit our Contact Us page.

Yes, we ship worldwide! You can find the full list of countries in our Shipping Policy. Economy Shipping is free on all orders. Priority Insured ($7.99) and Express ($17.99) are available at checkout if you'd like your order sooner.

Orders are processed within 1-7 business days, and delivery takes 5-20 business days depending on the shipping option you choose: Economy 12-20, Priority 7-15 or Express 5-10 business days. Made-to-order and oversized items follow the timeframes shown on their product page (oversized international items: 25-50 business days). Your shipping notification email includes tracking and an estimated delivery date.

We work with major international carriers. At checkout you choose a shipping option (Economy, Priority Insured or Express), and every order includes tracking.

Yes. Economy Shipping is free on all orders (12-20 business days), and oversized international items ship free as well (25-50 business days). Priority Insured ($7.99) and Express ($17.99) are optional upgrades at checkout. Seasonal discount codes may also offer free shipping on select products.

Yes, our system automatically sends you an email when:
1. Your order is placed (order confirmation)
2. Your order ships (shipping notification with tracking and an estimated delivery date)

If you don't receive these emails, please check your spam folder or contact contact@puzzloria.com.

To change or cancel your order, please email us at contact@puzzloria.com within 24 business hours of placing it, and before it is sent out. We'll process your request as quickly as possible. Once an order has been shipped, it cannot be modified or canceled.

At Puzzloria, we offer a wide range of puzzles including jigsaw puzzles (from 100 to 5000 pieces), wooden puzzles, 3D puzzles, mechanical puzzles, brain teasers, puzzle boxes, and limited edition collector's puzzles. We're constantly expanding our collection to bring you the most unique and challenging puzzles from around the world.

Yes, within 30 days of delivery. Items must be unused, with tags, in their original packaging, with proof of purchase. Please contact us at contact@puzzloria.com first to receive return instructions: returns sent without contacting us are not accepted. Once we receive and inspect your return, your refund is issued to your original payment method within 10 business days, or as store credit immediately. Custom or personalized products, sale items, gift cards and Light Kits for LEGO® are not returnable. If your item arrives broken or damaged, please send us a photo or video within 7 days of receiving it.

Yes! We offer custom photo puzzles that make perfect gifts. Simply upload your favorite image during the ordering process, select your preferred piece count and puzzle style, and we'll create a unique puzzle just for you. Custom puzzles typically take 3-5 additional business days to produce.

Quality is our priority! If your puzzle is missing pieces or has a defect, please contact us at contact@puzzloria.com within 7 days of receiving it, with your order number and photos or a video of the issue. We'll review it and arrange a refund or replacement if it's eligible.

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and gift cards. All transactions are secure and encrypted for your protection.

Yes! Puzzloria gift cards are available in denominations from $25 to $200 and can be delivered via email or as a physical card. They make perfect gifts for the puzzle lovers in your life and never expire.

If you haven't found the answer to your question, please reach out through our contact page or email us directly at contact@puzzloria.com. Our puzzle experts are available Monday-Friday from 9am-6pm EST and will be delighted to assist you!